Frequently Asked Questions

Not at all. While Jesus Eternal is a Christian brand, we welcome everyone. Our products are designed with faith as the foundation, but our service is for all. Whether you're exploring faith, seeking meaningful gifts, or simply appreciate timeless design, we're honored to serve you.

We believe what we wear and use can point to what's eternal. Each product connects to a scripture that inspired its design—not to preach, but to invite. Think of it as a gentle reminder of hope, light, and truth in a world focused on the temporary.

We embrace minimalism, not as a trend, but as a form of worship. Our approach is "quiet confidence"—faith-centered without being flashy. Every product is designed with intentionality, quality craftsmanship, and eternal perspective. Less distraction, more devotion.

Standard shipping typically takes 5-8 business days within the US. Express shipping (2-4 days) and priority shipping (1-2 days) are also available. International shipping varies by destination, usually 10-28 business days.

Yes! We ship to most countries worldwide. International shipping costs and delivery times vary by destination. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on the carrier's website, or log into your account to view the order status.

Yes! We offer free standard shipping on domestic orders over $50 USD. Free shipping promotions may also be available during special sales events.

We believe in second chances. You have 14 days from delivery to request a return. Products must be unused, in original packaging, and in resalable condition. We honor the trust you place in us and treat every return with grace and fairness.

To start a return, log into your account and go to Order History. Select the order and click "Request Return." You'll receive a prepaid return label via email. Pack the item securely and drop it off at the carrier.

Once we receive your return, we'll inspect it within 2-3 business days. If approved, your refund will be processed to your original payment method within 5-10 business days, depending on your bank.

Currently, we process exchanges as a return and new purchase. Return the original item for a refund, then place a new order for the item you want. This ensures you get the item quickly without waiting.

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All payments are securely processed through Stripe.

Absolutely. We use Stripe for payment processing, which is PCI-DSS Level 1 certified. Your card details are never stored on our servers. All transactions are encrypted with SSL/TLS.

Your payment method is charged immediately when you place your order. For pre-orders, you'll be charged when the item ships unless otherwise stated.

We offer Shop Pay Installments and Klarna for eligible purchases, allowing you to split your payment into interest-free installments. These options appear at checkout if available for your order.

Each product page includes a detailed size guide. Click the "Size Guide" link near the size selector to view measurements. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

We strive to display colors as accurately as possible. However, colors may vary slightly due to monitor settings and lighting. Product dimensions and materials are always listed in the description.

For personalized products, customization options are available on the product page. For bulk orders or special requests, please contact our support team through the Contact page.

You can checkout as a guest, but creating an account gives you benefits like order tracking, faster checkout, wishlist, and exclusive member offers. It only takes a minute to sign up!

Log into your account and go to Order History to see all your orders and their current status. You'll also receive email updates when your order ships and when it's delivered.

Orders can be cancelled or modified within 1 hour of placement if they haven't entered processing. After that, you'll need to wait for delivery and process a return if needed.

Log into your account and navigate to Account Settings. From there, you can update your email, password, shipping addresses, and communication preferences.